Explore our Digital Transformation services.

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Driving better customer experiences in any channel or business process.

Every day the world shifts more towards new digital media and interactive experiences. With rapidly-evolving technologies, changing consumer preferences and oftentimes competing channels, many organizations struggle with how to transform internally to meet the challenges of this new, always connected digital world. We can help.

  • Digital Technology Enablement & Integration

    Includes the technology from GLB’s social, mobile analytics and cloud technology stack (SMAC) plus the technical support to make a digital strategy successful. The integration of digital technologies with an existing technology infrastructure is included as well.

  • Digital Marketing Strategy

    We analyze your ecosystem to create a “customer 360” strategy, including the development of a marketing playbook for serving a range of consumer types (both B2B and B2C) across both digital and offline channels.

  • Digital Content Strategy

    Our content strategy focuses on aggregation, storage and distribution to digitize, acquire, optimize and re‑use digital assets and provide a seamless interactive experience across channels.

  • Digital Strategy & Innovation

    We help you develop a digital business strategy aligned to business objectives, leveraging digital capabilities and market advantages to produce sustainable competitive advantage. We specialize in helping clients create successful new business models when facing existential threats.

Results you can measure.

$0m

Cost savings from a complete customer experience redesign for a global retailer

0%

Reduction in year-over-year contact minutes for a consumer manufacturer

0%

Improvement in customer satisfaction ratings for a large provider

RESOURCE CENTER

Case Studies

Mobility For a Global Energy Giant architecture-construction-safety-first-career-PASWK69(1)

Mobility For a Global Energy Giant

Following an extended period of consulting to AIFS, wor [...]
A Homeland Security Agency ds

A Homeland Security Agency

Following an extended period of consulting to AIFS, wor [...]
Putting the Customer in Control young-handsome-caucasian-contemporary-businessman-P7YL9CS(1)

Putting the Customer in Control

Following an extended period of consulting to AIFS, wor [...]

White Papers

【商会活动】总商会与碧桂园集团交流座谈会

中马合作与交流 交流座谈会 商会活动 碧桂园2

2025年10月31日，碧桂园集团代表团拜访马来西亚中资企业总商会并举行交流座谈。 会上，双方围绕中资企业...

【商会活动】总商会受邀参加“南孔圣地 衢州有礼” 2025浙江省衢州市马来西亚文旅推介活动

商会活动 照片1

2025年10月27日， 由浙江省衢州市委宣传部、衢州市文化广电旅游局主办，浙江演艺集团、浙江歌舞剧院承办，吉隆坡中国文...

【商会活动】总商会出席2025世界设计之都大会（WDCC）—“上海设计100+”全球设计大赛海外展吉隆坡开幕仪式

27 10 月, 2025

2025年10月23日，马中友好协会与中国工业设计研究院举办的2025世界设计之都大会（WDCC）—“上海设计100+”全球设计大赛海外展吉隆坡开幕仪式在TRX盛大举行。 总商会副会长兼建筑分会会长中能建国际集团马来西亚有限公司代表出席活动。

总商会受邀出席中国（重庆）-马来西亚经贸交流会

27 10 月, 2025

2025年10月21日，中国（重庆）—马来西亚经贸交流会在马来西亚吉隆坡举办。会议由重庆市贸促会、重庆市商务委、江北区人民政府、马来西亚-中国商务理事会联合主办，马来西亚中华总商会支持举办。 本次交流会以“陆海联动 共话发展”为主题，围绕中马经贸合作、投资机遇及产业发展方向进行推介与交流。...

Testimonials

I like working at GLB because I get to sell the best software in the industry and I work with best / brightest / most fun team of people I’ve ever worked with.

Adam Epstein

Adam Epstein

CEO / Director - American National University

We selected GLB because they understand operating requirements in the healthcare sector. They bring a winning combination of experience and commitment to excellence.

Mrs. Sherena

Mrs. Sherena

Corporate communications Executive

We has been working with GLB for 12 months and in that time they have demonstrated an unwavering desire and capability to deliver.

Mike Guardalabene

Mike Guardalabene

Group CEO - Celebi Aviation Holding

Our Approach

  • 1. Iterate Design

    We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.

  • 2. Validate Develop

    This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.

  • 3. Optimize Deliver

    Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.