Explore our Customer Engagement Transformation services.

Read the Report

Creating a better customer experience wherever, whenever, and however.

As customer behaviors and demographics change, your approach to engaging them has to follow their journey. With equal parts vision and technology, we can help advance your customer experience to reflect a more human-centric encounter and enable your operations to move toward outcome-based commercials.

  • Get the skills, guidance, and resources you need to make a big difference in your contact center operations that can lead to a big difference in the quality of your customer experience.
  • Achieve demonstrated improvements in business performance, service delivery, and customer and employee satisfaction. Transform your contact center with a change in mindset, leadership commitment, and organizational alignment.
  • Make it fast and easy for customers to collaborate with live agents when needed—and to escalate emergencies without delay.

Results you can measure.

$0m

Cost savings from a complete customer experience redesign for a global retailer

0%

Reduction in year-over-year contact minutes for a consumer manufacturer

0%

Improvement in customer satisfaction ratings for a large provider

RESOURCE CENTER

White Papers

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新届理事会阵容 简介 | New Committees’ Companies Introduction

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2022年1月7日，马来西亚中资企业总商会（以下简称总商会）召开新届理事会首次会议。会议由周家义秘书长主持，全体理事共聚云端出席会议。 新届理事会首次会议主要通报本届理事会与建筑分会执委会的职务安排及讨论全年工作计划的开展。在讨论环节中，全体理事皆同心献言献策、提出良好建议，期望在新的一年齐心协力对...

元旦快乐 | Happy New Year 2022

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2021年，我们风雨兼程，携手共进。 在疫情与天灾面前，我们坚强前行，学会珍惜。 年终岁末，世界即将打开通往2022年的大门， 愿我们能够站在全新的起点，心怀希望， 迎接所有美好的开始。 马来西亚中资企业总商会祝大家 2022年平安健康，继续拥抱精彩！ CECCM wishes you...

Testimonials

I like working at GLB because I get to sell the best software in the industry and I work with best / brightest / most fun team of people I’ve ever worked with.

Adam Epstein

Adam Epstein

CEO / Director - American National University

We selected GLB because they understand operating requirements in the healthcare sector. They bring a winning combination of experience and commitment to excellence.

Mrs. Sherena

Mrs. Sherena

Corporate communications Executive

We has been working with GLB for 12 months and in that time they have demonstrated an unwavering desire and capability to deliver.

Mike Guardalabene

Mike Guardalabene

Group CEO - Celebi Aviation Holding

Our Approach

  • 1. Iterate Design

    We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.

  • 2. Validate Develop

    This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.

  • 3. Optimize Deliver

    Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.