Explore our Customer Engagement Transformation services.

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Creating a better customer experience wherever, whenever, and however.

As customer behaviors and demographics change, your approach to engaging them has to follow their journey. With equal parts vision and technology, we can help advance your customer experience to reflect a more human-centric encounter and enable your operations to move toward outcome-based commercials.

  • Get the skills, guidance, and resources you need to make a big difference in your contact center operations that can lead to a big difference in the quality of your customer experience.
  • Achieve demonstrated improvements in business performance, service delivery, and customer and employee satisfaction. Transform your contact center with a change in mindset, leadership commitment, and organizational alignment.
  • Make it fast and easy for customers to collaborate with live agents when needed—and to escalate emergencies without delay.

Results you can measure.

$0m

Cost savings from a complete customer experience redesign for a global retailer

0%

Reduction in year-over-year contact minutes for a consumer manufacturer

0%

Improvement in customer satisfaction ratings for a large provider

RESOURCE CENTER

White Papers

MIDA、PERKESO & MOHE – 马来西亚顿汉布什工业有限公司举办线上人才招聘会

活动预告 活动预告 MIDA-DUNHAMBUSH CAREER

MIDA、PERKESO & MOHE 将与马来西亚中资企业总商会会员-马来西亚顿汉布什工业有限公司 （Dunh...

父亲节快乐 | Happy Father’s Day

协会活动 CM_200053 Greeting Post 2021_Father's Day

父爱如山，永远坚实可靠。 父爱如伞，为孩子遮风挡雨。 父爱如衫，让孩子身心俱暖。 父爱之闪，照亮孩子纯真心房。 ...

端午节安康 | Happy Dragon Boat Festival

6月 14, 2021

又是一年端阳到， 龙舟竞渡粽叶飘。 马来西亚中资企业总商会祝大家 端午节安康。 CECCM wishes everyone a Happy Dragon Boat Festival. CECCM mengucapkan Selamat Perayaan Duan Wu kepada sem...

卫塞节快乐 | Happy Wesak Day

5月 25, 2021

值此卫塞节， 马来西亚中资企业总商会希望大家 时刻保持身心洁净， ​共享平安健康。 祝各位佛教徒们卫塞节快乐！ CECCM mengucapkan Selamat Hari Wesak kepada semua penganut Buddha. Semoga kita mendapat k...

Testimonials

I like working at GLB because I get to sell the best software in the industry and I work with best / brightest / most fun team of people I’ve ever worked with.

Adam Epstein

Adam Epstein

CEO / Director - American National University

We selected GLB because they understand operating requirements in the healthcare sector. They bring a winning combination of experience and commitment to excellence.

Mrs. Sherena

Mrs. Sherena

Corporate communications Executive

We has been working with GLB for 12 months and in that time they have demonstrated an unwavering desire and capability to deliver.

Mike Guardalabene

Mike Guardalabene

Group CEO - Celebi Aviation Holding

Our Approach

  • 1. Iterate Design

    We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.

  • 2. Validate Develop

    This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.

  • 3. Optimize Deliver

    Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.