Explore our Customer Engagement Transformation services.

Read the Report

Creating a better customer experience wherever, whenever, and however.

As customer behaviors and demographics change, your approach to engaging them has to follow their journey. With equal parts vision and technology, we can help advance your customer experience to reflect a more human-centric encounter and enable your operations to move toward outcome-based commercials.

  • Get the skills, guidance, and resources you need to make a big difference in your contact center operations that can lead to a big difference in the quality of your customer experience.
  • Achieve demonstrated improvements in business performance, service delivery, and customer and employee satisfaction. Transform your contact center with a change in mindset, leadership commitment, and organizational alignment.
  • Make it fast and easy for customers to collaborate with live agents when needed—and to escalate emergencies without delay.

Results you can measure.

$0m

Cost savings from a complete customer experience redesign for a global retailer

0%

Reduction in year-over-year contact minutes for a consumer manufacturer

0%

Improvement in customer satisfaction ratings for a large provider

RESOURCE CENTER

White Papers

马来西亚中资企业总商会拜会欧阳玉靖大使 | CECCM virtually meets the newly appointed Chinese Ambassador to Malaysia, Ouyang Yujing.

协会活动 新闻稿图二

2021年1月15日，马来西亚中资企业总商会会长张敏携秘书长刘绍泉、总财政杨志军等总商会代表通过网络视频方式拜会新任中国...

马来西亚中资企业总商会祝福大家：2021年，一切都好

协会活动 Happy New Year 2021

2020年，是很特殊的一年，充 满挑战和考验，改变了世界，也改变了我们的生活。 站在岁末的肩上，感恩我们都努力挺过来...

马来西亚2021年财政预算案网络研讨会成功举办 | Malaysia Budget 2021 Webinar was successfully held

12月 22, 2020

2020年12月10日，马来西亚中资企业总商会与德勤马来西亚中国服务部联合举办了马来西亚2021年财政预算案网络研讨会。 本次研讨会共吸引90多家企业在线参与。 研讨会特别邀请中企总商会总财政杨志军先生致开幕辞；德勤专家组分专题讲解了2020年新冠疫情对海外投资与经商带来的影响，同时分析...

2020年马来西亚中资企业总商会理事会及会员大会 | Board of Committee Meeting and Annual General Meeting of CECCM (2020)

12月 10, 2020

2020年12月4日（星期五），马来西亚中资企业总商会理事会及会员大会首次通过视频方式召开，共有104家中资企业以线上形式参会，符合章程规定人数。会议由刘绍泉秘书长主持。按照章程规定，本次大会审议通过了《2019年会员大会会议纪要》和《2019年财务审计报告》，张敏会长代表理事会做2020年总商会工...

Testimonials

I like working at GLB because I get to sell the best software in the industry and I work with best / brightest / most fun team of people I’ve ever worked with.

Adam Epstein

Adam Epstein

CEO / Director - American National University

We selected GLB because they understand operating requirements in the healthcare sector. They bring a winning combination of experience and commitment to excellence.

Mrs. Sherena

Mrs. Sherena

Corporate communications Executive

We has been working with GLB for 12 months and in that time they have demonstrated an unwavering desire and capability to deliver.

Mike Guardalabene

Mike Guardalabene

Group CEO - Celebi Aviation Holding

Our Approach

  • 1. Iterate Design

    We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.

  • 2. Validate Develop

    This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.

  • 3. Optimize Deliver

    Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.