Explore our Customer Engagement Transformation services.

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Creating a better customer experience wherever, whenever, and however.

As customer behaviors and demographics change, your approach to engaging them has to follow their journey. With equal parts vision and technology, we can help advance your customer experience to reflect a more human-centric encounter and enable your operations to move toward outcome-based commercials.

  • Get the skills, guidance, and resources you need to make a big difference in your contact center operations that can lead to a big difference in the quality of your customer experience.
  • Achieve demonstrated improvements in business performance, service delivery, and customer and employee satisfaction. Transform your contact center with a change in mindset, leadership commitment, and organizational alignment.
  • Make it fast and easy for customers to collaborate with live agents when needed—and to escalate emergencies without delay.

Results you can measure.

$0m

Cost savings from a complete customer experience redesign for a global retailer

0%

Reduction in year-over-year contact minutes for a consumer manufacturer

0%

Improvement in customer satisfaction ratings for a large provider

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White Papers

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中马建交50周年：总商会积极参与隆雪华堂论坛

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2024年9月28日，值中马建交五十周年之际，隆雪华堂在吉隆坡成功举办了主题为“民心相通，继往开来”的论坛。马来西亚中资...

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2024年10月10日，马来西亚中资企业总商会（以下简写为“总商会”）与联系会员-贝克·麦坚时国际律师事务所马来西亚成员所（Wong & Partners）成功举办法律讲座会。此次讲座会主要帮助中资企业更好地了解马来西亚的法律环境及政策变化，提供合规建议。 总商会理事程玲感谢律...

十月｜法律讲座会

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马来西亚中资企业总商会与贝克·麦坚时国际律师事务所马来西亚成员所（Wong&Partners）联办法律讲座。本次活动目的是在深入探讨在马来西亚经营中资企业时面临的法律挑战与机遇。 活动详情： 日期：2024年10月10日（星期四） 时间：上午9:30开始（9:00签到） ...

Testimonials

I like working at GLB because I get to sell the best software in the industry and I work with best / brightest / most fun team of people I’ve ever worked with.

Adam Epstein

Adam Epstein

CEO / Director - American National University

We selected GLB because they understand operating requirements in the healthcare sector. They bring a winning combination of experience and commitment to excellence.

Mrs. Sherena

Mrs. Sherena

Corporate communications Executive

We has been working with GLB for 12 months and in that time they have demonstrated an unwavering desire and capability to deliver.

Mike Guardalabene

Mike Guardalabene

Group CEO - Celebi Aviation Holding

Our Approach

  • 1. Iterate Design

    We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.

  • 2. Validate Develop

    This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.

  • 3. Optimize Deliver

    Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.