Explore our Customer Engagement Transformation services.

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Creating a better customer experience wherever, whenever, and however.

As customer behaviors and demographics change, your approach to engaging them has to follow their journey. With equal parts vision and technology, we can help advance your customer experience to reflect a more human-centric encounter and enable your operations to move toward outcome-based commercials.

  • Get the skills, guidance, and resources you need to make a big difference in your contact center operations that can lead to a big difference in the quality of your customer experience.
  • Achieve demonstrated improvements in business performance, service delivery, and customer and employee satisfaction. Transform your contact center with a change in mindset, leadership commitment, and organizational alignment.
  • Make it fast and easy for customers to collaborate with live agents when needed—and to escalate emergencies without delay.

Results you can measure.

$0m

Cost savings from a complete customer experience redesign for a global retailer

0%

Reduction in year-over-year contact minutes for a consumer manufacturer

0%

Improvement in customer satisfaction ratings for a large provider

RESOURCE CENTER

White Papers

马来西亚中资企业总商会为白天大使离任举行叙别晚宴

协会活动 WeChat Image_20201005105458

9月27日，马来西亚中资企业总商会为即将离任的白天大使举行叙别晚宴，感谢白大使的指导及表达深深的不舍之情。 会长张敏、...

祝福大家中秋国庆双节快乐

协会活动 双节海报

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Happy Malaysia Day . Selamat Hari Malaysia . 马来西亚中资企业祝各位马来西亚日快乐！

九月 15, 2020

马来西亚中资企业总商会祝大家马来西亚日快乐！ CECCM wishes all of you a Happy Malaysia Day . CECCM mengucapkan Selamat Hari Malaysia kepada semua!

新冠疫情下，马来西亚中资企业人员在线安全培训圆满结束

九月 11, 2020

针对当前大马疫情形势，马来西亚中资企业总商会联合会员-国际SOS公司利用视频连线组织召开“马来西亚中资企业人员安全意识培训”。 本次培训采取“理论+实例”相结合的方式，通过对安全环境的分析、对实际案例的分享和实操演练，协助参训人员在充实安全信息、扩展安全知识的同时，掌握更专业的安全技能。 国际S...

Testimonials

I like working at GLB because I get to sell the best software in the industry and I work with best / brightest / most fun team of people I’ve ever worked with.

Adam Epstein

Adam Epstein

CEO / Director - American National University

We selected GLB because they understand operating requirements in the healthcare sector. They bring a winning combination of experience and commitment to excellence.

Mrs. Sherena

Mrs. Sherena

Corporate communications Executive

We has been working with GLB for 12 months and in that time they have demonstrated an unwavering desire and capability to deliver.

Mike Guardalabene

Mike Guardalabene

Group CEO - Celebi Aviation Holding

Our Approach

  • 1. Iterate Design

    We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.

  • 2. Validate Develop

    This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.

  • 3. Optimize Deliver

    Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.