Explore our Customer Engagement Transformation services.

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Creating a better customer experience wherever, whenever, and however.

As customer behaviors and demographics change, your approach to engaging them has to follow their journey. With equal parts vision and technology, we can help advance your customer experience to reflect a more human-centric encounter and enable your operations to move toward outcome-based commercials.

  • Get the skills, guidance, and resources you need to make a big difference in your contact center operations that can lead to a big difference in the quality of your customer experience.
  • Achieve demonstrated improvements in business performance, service delivery, and customer and employee satisfaction. Transform your contact center with a change in mindset, leadership commitment, and organizational alignment.
  • Make it fast and easy for customers to collaborate with live agents when needed—and to escalate emergencies without delay.

Results you can measure.

$0m

Cost savings from a complete customer experience redesign for a global retailer

0%

Reduction in year-over-year contact minutes for a consumer manufacturer

0%

Improvement in customer satisfaction ratings for a large provider

RESOURCE CENTER

White Papers

马来西亚中资企业总商会接待马中商务投资委员会 | CECCM meets Business Investment Committee of MCBC

协会活动 WeChat Image_20210415111520

4月9日，马来西亚中资企业总商会张敏会长在总财政杨志军陪同下与总商会理事共同迎接马中商务投资委员会的拜访。 ...

中企总商会建筑分会拜访中国驻马大使馆经济商务参赞处张佩东公参 | CECCM Construction Working Committee visited the Economic and Commercial Counselor Office of the Embassy of the People’s Republic of China in Malaysia

协会活动 WeChat Image_20210411133912

24月1日，中资企业总商会建筑分会会长吕恩带领中资企业总商会建筑分会执委会拜访了中华人民共和国驻马来西亚大使馆经济商务参...

马来西亚中资企业总商会召开2021年理事会 | CECCM held Board of Committees Meeting of year 2021

4月 12, 2021

2021年4月7日（星期三），马来西亚中资企业总商会召开2021年第一次理事会。会议由张敏会长主持，31家理事单位以线上形式参会，中国大使馆经济商务处张佩东公参及李静参赞也参会指导。 (从左到右) 总商会新任秘书长兼副会长周家义、会长张敏、总财政杨志军在主会场参会。 理事会主要讨...

马来西亚中资企业总商会与马来西亚投资发展局（MIDA）座谈会 | China Enterprises Chamber of Commerce in Malaysia (CECCM) visited Malaysian Investment Development Authority (MIDA)

3月 29, 2021

2021年3月24日下午，总商会张敏会长与总财政杨志军率领五家中资企业到马来西亚投资发展局与主席拿督马吉德及相关官员进行座谈。 张会长感谢MIDA积极地组织了本次的座谈会，让会员们能与MIDA一起探讨中马两国制造业未来发展的机遇及目前所遇到的问题。张会长也代表总商会感谢MIDA长期以来...

Testimonials

I like working at GLB because I get to sell the best software in the industry and I work with best / brightest / most fun team of people I’ve ever worked with.

Adam Epstein

Adam Epstein

CEO / Director - American National University

We selected GLB because they understand operating requirements in the healthcare sector. They bring a winning combination of experience and commitment to excellence.

Mrs. Sherena

Mrs. Sherena

Corporate communications Executive

We has been working with GLB for 12 months and in that time they have demonstrated an unwavering desire and capability to deliver.

Mike Guardalabene

Mike Guardalabene

Group CEO - Celebi Aviation Holding

Our Approach

  • 1. Iterate Design

    We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.

  • 2. Validate Develop

    This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.

  • 3. Optimize Deliver

    Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.