Explore our Customer Engagement Transformation services.

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Creating a better customer experience wherever, whenever, and however.

As customer behaviors and demographics change, your approach to engaging them has to follow their journey. With equal parts vision and technology, we can help advance your customer experience to reflect a more human-centric encounter and enable your operations to move toward outcome-based commercials.

  • Get the skills, guidance, and resources you need to make a big difference in your contact center operations that can lead to a big difference in the quality of your customer experience.
  • Achieve demonstrated improvements in business performance, service delivery, and customer and employee satisfaction. Transform your contact center with a change in mindset, leadership commitment, and organizational alignment.
  • Make it fast and easy for customers to collaborate with live agents when needed—and to escalate emergencies without delay.

Results you can measure.

$0m

Cost savings from a complete customer experience redesign for a global retailer

0%

Reduction in year-over-year contact minutes for a consumer manufacturer

0%

Improvement in customer satisfaction ratings for a large provider

RESOURCE CENTER

White Papers

中秋节快乐 | Happy Mid-Autumn Festival

协会活动 CM_200053 Social Media Post 2021_Mid Autumn Festival_FA (1)

花好月圆夜，中秋喜相逢。 千里暂未聚，明月代传情。 马来西亚中资企业总商会祝贺大家 人月两团圆，中秋节快乐。 C...

2021年中马企业跨境合作线上对接会圆满举行 | 2021 Malaysia-China Enterprise Cross-Border Cooperation Online Business Matching Conference held successfully

协会活动 6

2021年9月17日，由中华人民共和国驻马来西亚大使馆、马来西亚中国银行及马来西亚中华总商会联合主办的“2021中马企业...

马来西亚日快乐｜Happy Malaysia Day

9月 15, 2021

  团结一致，迈向光明。 在全国人民共同的守护下， 祝愿美丽的马来西亚欣欣向荣， 和谐安康。 马来西亚中资企业总商会祝大家 马来西亚日快乐！ CECCM wishes you a safe and enjoyable Independence Day, Happy Mal...

2021年中马企业跨境合作线上对接会 | 2021 Malaysia-China Enterprise Cross-Border Cooperation Online Business Matching Conference

9月 9, 2021

[video width="1920" height="1080" mp4="https://ceccm.com.my/wp-content/uploads/2021/09/2021年中马企业跨境合作线上对接会推广视频-20.8.2021-hi-res.mp4"][/video]  ...

Testimonials

I like working at GLB because I get to sell the best software in the industry and I work with best / brightest / most fun team of people I’ve ever worked with.

Adam Epstein

Adam Epstein

CEO / Director - American National University

We selected GLB because they understand operating requirements in the healthcare sector. They bring a winning combination of experience and commitment to excellence.

Mrs. Sherena

Mrs. Sherena

Corporate communications Executive

We has been working with GLB for 12 months and in that time they have demonstrated an unwavering desire and capability to deliver.

Mike Guardalabene

Mike Guardalabene

Group CEO - Celebi Aviation Holding

Our Approach

  • 1. Iterate Design

    We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.

  • 2. Validate Develop

    This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.

  • 3. Optimize Deliver

    Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.