Explore our Customer Engagement Transformation services.

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Creating a better customer experience wherever, whenever, and however.

As customer behaviors and demographics change, your approach to engaging them has to follow their journey. With equal parts vision and technology, we can help advance your customer experience to reflect a more human-centric encounter and enable your operations to move toward outcome-based commercials.

  • Get the skills, guidance, and resources you need to make a big difference in your contact center operations that can lead to a big difference in the quality of your customer experience.
  • Achieve demonstrated improvements in business performance, service delivery, and customer and employee satisfaction. Transform your contact center with a change in mindset, leadership commitment, and organizational alignment.
  • Make it fast and easy for customers to collaborate with live agents when needed—and to escalate emergencies without delay.

Results you can measure.

$0m

Cost savings from a complete customer experience redesign for a global retailer

0%

Reduction in year-over-year contact minutes for a consumer manufacturer

0%

Improvement in customer satisfaction ratings for a large provider

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White Papers

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2025年7月12日，由马来西亚中资企业总商会（以下简称：总商会）主办，会员单位中兴通讯（马来西亚）有限公司（以下简称：...

【商会活动】总商会组织新会员与使馆经商处开展交流活动

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2025年7月10日，马来西亚中资企业总商会（以下简称“总商会”）新会员企业与中国驻马来西亚大使馆经商处开展座谈交流。 中国驻马来西亚大使馆孙淑强公参、臧文博一等秘书，总会长倪庆久出席活动并与会员代表交流。 孙淑强公参在讲话中对新会员表示欢迎，并提出四点建议：深入了解本地文化，推...

总商会拜访马来西亚建筑商公会开展交流会

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2025年7月3日，为进一步深化与马来西亚建筑业界的交流合作，推动中马建筑行业健康发展，马来西亚中资企业总商会（以下简称“总商会”）前往拜访马来西亚建筑商公会（Master Builders Association Malaysia, MBAM）。总商会总会长倪庆久、总商会副会长兼建筑承包商分会会长...

Testimonials

I like working at GLB because I get to sell the best software in the industry and I work with best / brightest / most fun team of people I’ve ever worked with.

Adam Epstein

Adam Epstein

CEO / Director - American National University

We selected GLB because they understand operating requirements in the healthcare sector. They bring a winning combination of experience and commitment to excellence.

Mrs. Sherena

Mrs. Sherena

Corporate communications Executive

We has been working with GLB for 12 months and in that time they have demonstrated an unwavering desire and capability to deliver.

Mike Guardalabene

Mike Guardalabene

Group CEO - Celebi Aviation Holding

Our Approach

  • 1. Iterate Design

    We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.

  • 2. Validate Develop

    This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.

  • 3. Optimize Deliver

    Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.