Entrenched, outdated processes limit agility. GLB's process transformation solves that.

Customer Engagement Transformation Services.

From increasing customer acquisition rates to increasing sales, we focus on the total…

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Digital Transformation Services.

Whether you have an existing digital process or want to build one, We can design…

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Business Process Transformation Services.

We can make your company’s business processes work better and help you save costs.

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Where people and process come together.

As a process transformation company, GLB rethinks and rebuilds processes for the digital age by combining design-thinking insights and data-driven analytics. We complete 50 million transactions a month on a digital backbone that spans 10 countries around the world for more than 150 clients.

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THE GLB PROCESS

  • 1. Iterate Design

    We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.

  • 2. Validate Develop

    This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.

  • 3. Optimize Deliver

    Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.

LATEST UPDATES

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4月 15, 2021

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中企总商会建筑分会拜访中国驻马大使馆经济商务参赞处张佩东公参 | CECCM Construction Working Committee visited the Economic and Commercial Counselor Office of the Embassy of the People’s Republic of China in Malaysia

4月 12, 2021

24月1日，中资企业总商会建筑分会会长吕恩带领中资企业总商会建筑分会执委会拜访了中华人民共和国驻马来西亚大使馆经济商务参赞处张佩东公参。 吕恩代表中资企业总商会建筑分会简要介绍了分会成立以来的工作开展情况，分会执委会各成员单位汇报了本单位发展历史和经营状况，并对使馆、经商处...

马来西亚中资企业总商会召开2021年理事会 | CECCM held Board of Committees Meeting of year 2021

4月 12, 2021

2021年4月7日（星期三），马来西亚中资企业总商会召开2021年第一次理事会。会议由张敏会长主持，31家理事单位以线上形式参会，中国大使馆经济商务处张佩东公参及李静参赞也参会指导。 (从左到右) 总商会新任秘书长兼副会长周家义、会长张敏、总财政杨志军在主会场参会。...

马来西亚中资企业总商会与马来西亚投资发展局（MIDA）座谈会 | China Enterprises Chamber of Commerce in Malaysia (CECCM) visited Malaysian Investment Development Authority (MIDA)

3月 29, 2021

2021年3月24日下午，总商会张敏会长与总财政杨志军率领五家中资企业到马来西亚投资发展局与主席拿督马吉德及相关官员进行座谈。 张会长感谢MIDA积极地组织了本次的座谈会，让会员们能与MIDA一起探讨中马两国制造业未来发展的机遇及目前所遇到的问题。张会长也代表总商会...