Entrenched, outdated processes limit agility. GLB's process transformation solves that.

Customer Engagement Transformation Services.

From increasing customer acquisition rates to increasing sales, we focus on the total…

Find Out More
promotion-performance-review-ringsidetalent

Digital Transformation Services.

Whether you have an existing digital process or want to build one, We can design…

Find Out More
businesswoman-corporate-colleagues-talking-P3PSNFM

Business Process Transformation Services.

We can make your company’s business processes work better and help you save costs.

Find Out More
hipster-manager-with-smart-phone-london-city-hall-PBBAF8T

Where people and process come together.

As a process transformation company, GLB rethinks and rebuilds processes for the digital age by combining design-thinking insights and data-driven analytics. We complete 50 million transactions a month on a digital backbone that spans 10 countries around the world for more than 150 clients.

06

Transactions

0+

Countries

0+

Happy Clients

THE GLB PROCESS

  • 1. Iterate Design

    We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.

  • 2. Validate Develop

    This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.

  • 3. Optimize Deliver

    Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.

LATEST UPDATES

Read All Articles

马来西亚中资企业总商会为白天大使离任举行叙别晚宴

10月 5, 2020

9月27日，马来西亚中资企业总商会为即将离任的白天大使举行叙别晚宴，感谢白大使的指导及表达深深的不舍之情。 会长张敏、秘书长刘绍泉以及理事会成员等出席。 白天大使在致辞中充分肯定了总商会近三年来的工作。白大使指出，近年来越来越多的中资企业来马投资兴业，取得了良好的成绩...

祝福大家中秋国庆双节快乐

10月 1, 2020

  [video width="640" height="368" mp4="https://ceccm.com.my/wp-content/uploads/2020/10/ZHANG-MIN.mp4"][/video]

Happy Malaysia Day . Selamat Hari Malaysia . 马来西亚中资企业祝各位马来西亚日快乐！

9月 15, 2020

马来西亚中资企业总商会祝大家马来西亚日快乐！ CECCM wishes all of you a Happy Malaysia Day . CECCM mengucapkan Selamat Hari Malaysia kepada semua!

新冠疫情下，马来西亚中资企业人员在线安全培训圆满结束

9月 11, 2020

针对当前大马疫情形势，马来西亚中资企业总商会联合会员-国际SOS公司利用视频连线组织召开“马来西亚中资企业人员安全意识培训”。 本次培训采取“理论+实例”相结合的方式，通过对安全环境的分析、对实际案例的分享和实操演练，协助参训人员在充实安全信息、扩展安全知识的同时，掌握更专业的...