Entrenched, outdated processes limit agility. GLB's process transformation solves that.

Customer Engagement Transformation Services.

From increasing customer acquisition rates to increasing sales, we focus on the total…

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Digital Transformation Services.

Whether you have an existing digital process or want to build one, We can design…

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Business Process Transformation Services.

We can make your company’s business processes work better and help you save costs.

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Where people and process come together.

As a process transformation company, GLB rethinks and rebuilds processes for the digital age by combining design-thinking insights and data-driven analytics. We complete 50 million transactions a month on a digital backbone that spans 10 countries around the world for more than 150 clients.

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THE GLB PROCESS

  • 1. Iterate Design

    We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.

  • 2. Validate Develop

    This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.

  • 3. Optimize Deliver

    Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.

LATEST UPDATES

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Happy Malaysia Day . Selamat Hari Malaysia . 马来西亚中资企业祝各位马来西亚日快乐！

九月 15, 2020

马来西亚中资企业总商会祝大家马来西亚日快乐！ CECCM wishes all of you a Happy Malaysia Day . CECCM mengucapkan Selamat Hari Malaysia kepada semua!

新冠疫情下，马来西亚中资企业人员在线安全培训圆满结束

九月 11, 2020

针对当前大马疫情形势，马来西亚中资企业总商会联合会员-国际SOS公司利用视频连线组织召开“马来西亚中资企业人员安全意识培训”。 本次培训采取“理论+实例”相结合的方式，通过对安全环境的分析、对实际案例的分享和实操演练，协助参训人员在充实安全信息、扩展安全知识的同时，掌握更专业的...

马来西亚中资企业总商会祝马来西亚：国运、家运、运运通顺；国安、身安、事事平安

八月 30, 2020

CECCM would like to wish everyone a safe and joyful Merdeka Day! Selamat Hari Merdeka, Malaysia Prihatin aman sejahtera. 马来西亚中资企业总商会祝马来西亚：...

招聘公告！

七月 24, 2020

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