Explore our Digital Transformation services.

Read the Report

Driving better customer experiences in any channel or business process.

Every day the world shifts more towards new digital media and interactive experiences. With rapidly-evolving technologies, changing consumer preferences and oftentimes competing channels, many organizations struggle with how to transform internally to meet the challenges of this new, always connected digital world. We can help.

  • Digital Technology Enablement & Integration

    Includes the technology from GLB’s social, mobile analytics and cloud technology stack (SMAC) plus the technical support to make a digital strategy successful. The integration of digital technologies with an existing technology infrastructure is included as well.

  • Digital Marketing Strategy

    We analyze your ecosystem to create a “customer 360” strategy, including the development of a marketing playbook for serving a range of consumer types (both B2B and B2C) across both digital and offline channels.

  • Digital Content Strategy

    Our content strategy focuses on aggregation, storage and distribution to digitize, acquire, optimize and re‑use digital assets and provide a seamless interactive experience across channels.

  • Digital Strategy & Innovation

    We help you develop a digital business strategy aligned to business objectives, leveraging digital capabilities and market advantages to produce sustainable competitive advantage. We specialize in helping clients create successful new business models when facing existential threats.

Results you can measure.

$0m

Cost savings from a complete customer experience redesign for a global retailer

0%

Reduction in year-over-year contact minutes for a consumer manufacturer

0%

Improvement in customer satisfaction ratings for a large provider

RESOURCE CENTER

Case Studies

Mobility For a Global Energy Giant architecture-construction-safety-first-career-PASWK69(1)

Mobility For a Global Energy Giant

Following an extended period of consulting to AIFS, wor [...]
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A Homeland Security Agency

Following an extended period of consulting to AIFS, wor [...]
Putting the Customer in Control young-handsome-caucasian-contemporary-businessman-P7YL9CS(1)

Putting the Customer in Control

Following an extended period of consulting to AIFS, wor [...]

White Papers

卫塞节快乐｜Happy Wesak Day

协会活动 CM_200136 Social Media Post 2022_Wesak Day_Wesak Day

值此卫塞节，   马来西亚中资企业总商会 祝愿大家心境祥和， 平安度过每一天。 ...

马来西亚中资企业总商会代表团到访南洋商报 | CECCM visits Nanyang Siang Pau

协会活动 WeChat Image_20220512150638

友好联系，共荣发展 2022年5月10日，马来西亚中资企业总商会（以下简称：总商会）张敏会长率领总商会代表团到访南...

母亲节快乐｜Happy Mother’s Day

5月 8, 2022

岁月有痕，母爱无垠。 愿岁月温柔待您， 爱您不止三千遍。 马来西亚中资企业总商会 祝全天下伟大的妈妈们 母亲节快乐！ CECCM wishes all the lovely mom in the world a Happy Mother’s Day! CECCM mengucapkan...

“独一无二的爱”照片征集作品展示

5月 8, 2022

阳光赋予万物生命， 如母亲用生命哺育孩子。 母亲是孩子心目中永恒的太阳， 将温暖与亮光带入我们的生命中。 纵使多少言语都道不尽我们对母亲的感谢， 我们依然要在这一年中最温柔有爱的日子， 用心将我们对母亲的爱表达出来 【妈妈，我想对您说】 从2016年女儿出生到2020年儿子出生，...

Testimonials

I like working at GLB because I get to sell the best software in the industry and I work with best / brightest / most fun team of people I’ve ever worked with.

Adam Epstein

Adam Epstein

CEO / Director - American National University

We selected GLB because they understand operating requirements in the healthcare sector. They bring a winning combination of experience and commitment to excellence.

Mrs. Sherena

Mrs. Sherena

Corporate communications Executive

We has been working with GLB for 12 months and in that time they have demonstrated an unwavering desire and capability to deliver.

Mike Guardalabene

Mike Guardalabene

Group CEO - Celebi Aviation Holding

Our Approach

  • 1. Iterate Design

    We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.

  • 2. Validate Develop

    This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.

  • 3. Optimize Deliver

    Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.