Explore our Digital Transformation services.

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Driving better customer experiences in any channel or business process.

Every day the world shifts more towards new digital media and interactive experiences. With rapidly-evolving technologies, changing consumer preferences and oftentimes competing channels, many organizations struggle with how to transform internally to meet the challenges of this new, always connected digital world. We can help.

  • Digital Technology Enablement & Integration

    Includes the technology from GLB’s social, mobile analytics and cloud technology stack (SMAC) plus the technical support to make a digital strategy successful. The integration of digital technologies with an existing technology infrastructure is included as well.

  • Digital Marketing Strategy

    We analyze your ecosystem to create a “customer 360” strategy, including the development of a marketing playbook for serving a range of consumer types (both B2B and B2C) across both digital and offline channels.

  • Digital Content Strategy

    Our content strategy focuses on aggregation, storage and distribution to digitize, acquire, optimize and re‑use digital assets and provide a seamless interactive experience across channels.

  • Digital Strategy & Innovation

    We help you develop a digital business strategy aligned to business objectives, leveraging digital capabilities and market advantages to produce sustainable competitive advantage. We specialize in helping clients create successful new business models when facing existential threats.

Results you can measure.

$0m

Cost savings from a complete customer experience redesign for a global retailer

0%

Reduction in year-over-year contact minutes for a consumer manufacturer

0%

Improvement in customer satisfaction ratings for a large provider

RESOURCE CENTER

Case Studies

Mobility For a Global Energy Giant architecture-construction-safety-first-career-PASWK69(1)

Mobility For a Global Energy Giant

Following an extended period of consulting to AIFS, wor [...]
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A Homeland Security Agency

Following an extended period of consulting to AIFS, wor [...]
Putting the Customer in Control young-handsome-caucasian-contemporary-businessman-P7YL9CS(1)

Putting the Customer in Control

Following an extended period of consulting to AIFS, wor [...]

White Papers

总商会促进中马两国经贸投资合作与发展

商会活动 LSP-3081

2023年3月27日，马来西亚中资企业总商会（以下简称总商会）参与中国机电产品进出口商会及马来西亚中华总商会主办的中国—...

总商会与登中总开展合作新机遇

商会活动 IMG_6342 2

2023年3月24日，马来西亚中资企业总商会（以下简称总商会）会长张敏率领部分会员到瓜拉登嘉楼参加登中总成立78周年、青...

马来西亚中资企业总商会 2023年首次理事会 ——凝心聚力，携手推动总商会健康持续发展

3月 17, 2023

2023年3月10日，马来西亚中资企业总商会（以下简称总商会）于吉隆坡召开理事会议。中国驻马大使馆经济商务处张佩东公参出席会议并做工作指导与建议，会议主要讨论总商会全年工作计划的安排与开展，全体理事共同出谋划策、为今年所布署的工作做好准备。 张敏总会长在致辞中通报会员的最新发展情况，截至今年2...

携手推进建筑行业合作共赢

3月 2, 2023

2月24日，马来西亚中资企业总商会（以下简称总商会）和马来西亚建筑商总会（MBAM）联合举办的后疫情时代商事调解研讨会在吉隆坡顺利召开，这是中马两国建筑商会首次联合举办这类研讨会，会上双方签署调解备忘录。总商会总财政杨志军、建筑分会会长吕恩、建筑分会执委邓智馨、马来西亚建筑商总会会长魏献勤、马来西亚...

Testimonials

I like working at GLB because I get to sell the best software in the industry and I work with best / brightest / most fun team of people I’ve ever worked with.

Adam Epstein

Adam Epstein

CEO / Director - American National University

We selected GLB because they understand operating requirements in the healthcare sector. They bring a winning combination of experience and commitment to excellence.

Mrs. Sherena

Mrs. Sherena

Corporate communications Executive

We has been working with GLB for 12 months and in that time they have demonstrated an unwavering desire and capability to deliver.

Mike Guardalabene

Mike Guardalabene

Group CEO - Celebi Aviation Holding

Our Approach

  • 1. Iterate Design

    We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.

  • 2. Validate Develop

    This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.

  • 3. Optimize Deliver

    Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.