Explore our Digital Transformation services.

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Driving better customer experiences in any channel or business process.

Every day the world shifts more towards new digital media and interactive experiences. With rapidly-evolving technologies, changing consumer preferences and oftentimes competing channels, many organizations struggle with how to transform internally to meet the challenges of this new, always connected digital world. We can help.

  • Digital Technology Enablement & Integration

    Includes the technology from GLB’s social, mobile analytics and cloud technology stack (SMAC) plus the technical support to make a digital strategy successful. The integration of digital technologies with an existing technology infrastructure is included as well.

  • Digital Marketing Strategy

    We analyze your ecosystem to create a “customer 360” strategy, including the development of a marketing playbook for serving a range of consumer types (both B2B and B2C) across both digital and offline channels.

  • Digital Content Strategy

    Our content strategy focuses on aggregation, storage and distribution to digitize, acquire, optimize and re‑use digital assets and provide a seamless interactive experience across channels.

  • Digital Strategy & Innovation

    We help you develop a digital business strategy aligned to business objectives, leveraging digital capabilities and market advantages to produce sustainable competitive advantage. We specialize in helping clients create successful new business models when facing existential threats.

Results you can measure.

$0m

Cost savings from a complete customer experience redesign for a global retailer

0%

Reduction in year-over-year contact minutes for a consumer manufacturer

0%

Improvement in customer satisfaction ratings for a large provider

RESOURCE CENTER

Case Studies

Mobility For a Global Energy Giant architecture-construction-safety-first-career-PASWK69(1)

Mobility For a Global Energy Giant

Following an extended period of consulting to AIFS, wor [...]
A Homeland Security Agency ds

A Homeland Security Agency

Following an extended period of consulting to AIFS, wor [...]
Putting the Customer in Control young-handsome-caucasian-contemporary-businessman-P7YL9CS(1)

Putting the Customer in Control

Following an extended period of consulting to AIFS, wor [...]

White Papers

中华人民共和国成立73周年快乐 | Founding of the People’s Republic of China

协会活动 中国国庆 CM_200136-2022-Social-Media-Post_China-National-Day_FA

马来西亚中资企业总商会 祝中华人民共和国成立73周年快乐 祝中国繁荣昌盛，国泰民安 CECCM wishes th...

庆祝中华人民共和国成立73周年之中资企业风采展 | 73 Anniversary of the Founding of the People’s Republic of China and Chinese Enterpises Exhibition

协会活动 cover封面

2022年9月26日，马来西亚中资企业总商会（以下简称：总商会）受中国驻马来西亚大使馆邀请，组织会员参与庆祝中华人民共和...

相约精彩球赛，共享保龄友谊！ | CECCM Bowling Tournament

9月 23, 2022

2022年9月15日，由马来西亚中资企业总商会（以下简称：总商会）主办，中远海运集运马来西亚有限公司承办的2022年“中企杯”保龄球赛顺利举行。本次比赛共有19支参赛队伍踊跃报名，共76名参赛者奋勇争先竞逐冠军奖座。 总财政杨志军先生致辞 总财政杨志军先生在致辞中表示，本次保...

运输物流领航，分会蓄势待发 | CECCM Transportation and Logistics Working Committee Pre Meeting

9月 21, 2022

2022年9月15日，马来西亚中资企业总商会（以下简称：总商会）召开运输物流分会筹备会议，会议由运输物流分会会长宋明志先生主持，出席者有总商会副会长吕恩先生及分会组委代表。 【运输物流分会会长 宋明志先生致辞】 运输物流分会会长宋明志先生在致辞中表示，运输物流行业在疫情期间不仅发挥了举足轻...

Testimonials

I like working at GLB because I get to sell the best software in the industry and I work with best / brightest / most fun team of people I’ve ever worked with.

Adam Epstein

Adam Epstein

CEO / Director - American National University

We selected GLB because they understand operating requirements in the healthcare sector. They bring a winning combination of experience and commitment to excellence.

Mrs. Sherena

Mrs. Sherena

Corporate communications Executive

We has been working with GLB for 12 months and in that time they have demonstrated an unwavering desire and capability to deliver.

Mike Guardalabene

Mike Guardalabene

Group CEO - Celebi Aviation Holding

Our Approach

  • 1. Iterate Design

    We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.

  • 2. Validate Develop

    This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.

  • 3. Optimize Deliver

    Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.