Explore our Digital Transformation services.

Read the Report

Driving better customer experiences in any channel or business process.

Every day the world shifts more towards new digital media and interactive experiences. With rapidly-evolving technologies, changing consumer preferences and oftentimes competing channels, many organizations struggle with how to transform internally to meet the challenges of this new, always connected digital world. We can help.

  • Digital Technology Enablement & Integration

    Includes the technology from GLB’s social, mobile analytics and cloud technology stack (SMAC) plus the technical support to make a digital strategy successful. The integration of digital technologies with an existing technology infrastructure is included as well.

  • Digital Marketing Strategy

    We analyze your ecosystem to create a “customer 360” strategy, including the development of a marketing playbook for serving a range of consumer types (both B2B and B2C) across both digital and offline channels.

  • Digital Content Strategy

    Our content strategy focuses on aggregation, storage and distribution to digitize, acquire, optimize and re‑use digital assets and provide a seamless interactive experience across channels.

  • Digital Strategy & Innovation

    We help you develop a digital business strategy aligned to business objectives, leveraging digital capabilities and market advantages to produce sustainable competitive advantage. We specialize in helping clients create successful new business models when facing existential threats.

Results you can measure.

$0m

Cost savings from a complete customer experience redesign for a global retailer

0%

Reduction in year-over-year contact minutes for a consumer manufacturer

0%

Improvement in customer satisfaction ratings for a large provider

RESOURCE CENTER

Case Studies

Mobility For a Global Energy Giant architecture-construction-safety-first-career-PASWK69(1)

Mobility For a Global Energy Giant

Following an extended period of consulting to AIFS, wor [...]
A Homeland Security Agency ds

A Homeland Security Agency

Following an extended period of consulting to AIFS, wor [...]
Putting the Customer in Control young-handsome-caucasian-contemporary-businessman-P7YL9CS(1)

Putting the Customer in Control

Following an extended period of consulting to AIFS, wor [...]

White Papers

感恩有您，成就年会——致2024年会赞助单位的感谢信

中马合作与交流 商会活动 EOSR7888

“携手共赢 共创未来”马来西亚中资企业总商会2024年年会圆满举办并得到参会嘉宾及会员单位的一致好评。 这次活动的...

纸短情长，谢意深深。为感谢会员单位对总商会的鼎力支持与无私帮助，总商会于2024年年会晚宴上颁发三个奖项，给予41家在各...

“携手共赢 共创未来” 总商会2024年会晚宴隆重举行

11 1 月, 2025

2025年1月9日，马来西亚中资企业总商会年度理事会和会员大会成功举行，全体会员对总商会的年度工作给予高度评价。 会员大会后在吉隆坡香格里拉酒店隆重举行2024年会晚宴。 马来西亚首相特使交通部部长陆兆福、中国驻马来西亚大使欧阳玉靖、马来西亚中资企业总商会总会长倪庆久出席并致辞，马来西亚旅游...

总商会举办庆祝中马建交50周年《中国企业在马来西亚经济发展中的作用》分析报告发布会暨数字经济与绿色发展论坛2024

7 12 月, 2024

2024年12月5日，马来西亚中资企业总商会在厦门大学马来西亚分校举办“庆祝中马建交50周年《中国企业在马来西亚经济发展中的作用》分析报告发布会暨数字经济与绿色发展经济论坛2024。 中国驻马来西亚大使欧阳玉靖、马来西亚人力资源部部长YB沈志强、马来西亚中资企业总商会总会长倪庆久出席并致辞，中...

Testimonials

I like working at GLB because I get to sell the best software in the industry and I work with best / brightest / most fun team of people I’ve ever worked with.

Adam Epstein

Adam Epstein

CEO / Director - American National University

We selected GLB because they understand operating requirements in the healthcare sector. They bring a winning combination of experience and commitment to excellence.

Mrs. Sherena

Mrs. Sherena

Corporate communications Executive

We has been working with GLB for 12 months and in that time they have demonstrated an unwavering desire and capability to deliver.

Mike Guardalabene

Mike Guardalabene

Group CEO - Celebi Aviation Holding

Our Approach

  • 1. Iterate Design

    We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.

  • 2. Validate Develop

    This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.

  • 3. Optimize Deliver

    Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.