Explore our Business Process Transformation services.

Read the Report

Breaking down complex business processes and redesigning them to bring more value than ever before.

We believe processes can cause significant transformations in companies and institutions. Issues such as cost reduction, time savings and customer experience become sources of these transformations, leading to a raise in the value of the business and its customers, focusing on increased efficiency and more profitable operations

  • Phase 1: Analyze ‘as is’ process

    We study existing processes and identify critical factors to be retained in the business flow. Our experts highlight deficiencies and operational shortcomings.
    We also identify process risks and build safeguards against them.

  • Phase 2: Design ‘to be’ process

    We formulate a ‘to be’ process, eliminating operational inefficiencies and planning for risk mitigation. Next, we re-design the organizational structure, defining and mapping the skills matrix. The feasibility of implementing the new process is discussed with stakeholders.

  • Phase 3: Implement and improve

    Detailed migration and implementation plans enable a smooth transition to the new phase. Appropriate education and training modules help your people own the change, while our team catalyses the processes and functions as your implementation partner.

Results you can measure.

$0m

Cost savings from a complete customer experience redesign for a global retailer

0%

Reduction in year-over-year contact minutes for a consumer manufacturer

0%

Improvement in customer satisfaction ratings for a large provider

RESOURCE CENTER

White Papers

马来西亚日快乐 ｜ Happy Malaysia Day

商会活动 ceccm_malaysia3Web (2)

  马来西亚中资企业总商会祝大家马来西亚日快乐！ 祝愿马来西亚繁荣昌盛，人民幸福安康。 CE...

总商会与中国教育国际交流协会进行交流座谈会

交流座谈会 商会活动 IMG_4388

2023年9月4日，马来西亚中资企业总商会（总商会）组织接待中国教育国际交流协会进行座谈交流会。总商会副会长秦飞携同部分...

九月｜中秋月饼烘焙活动

9月 1, 2023

中秋佳节齐欢聚，总商会将在9月23日举办“饼香满溢，团圆共聚”中秋节月饼烘焙活动，特别感谢理事单位——杰赛科技马来西亚为本次活动的赞助单位，积极支持这项富有意义的活动。本次活动将以轻松有趣的方式让会员及家属之间有更多的交流机会，丰富在马生活，了解中国传统节日的意义。我们热忱期待与您一起共进月圆人团圆...

致谢——21家中资企业单位热心捐赠树苗

8月 30, 2023

 “手植一抹绿，心栽一片林”主题公益植树活动于8月19日成功举办，马来西亚中资企业总商会感谢所有参与本次活动的会员单位、芙中校方代表们及媒体朋友们的热情参与和宣传报道。活动圆满成功，现场井然有序，离不开以下21家会员单位的倾情参与。 [caption id="attachmen...

Testimonials

I like working at GLB because I get to sell the best software in the industry and I work with best / brightest / most fun team of people I’ve ever worked with.

Adam Epstein

Adam Epstein

CEO / Director - American National University

We selected GLB because they understand operating requirements in the healthcare sector. They bring a winning combination of experience and commitment to excellence.

Mrs. Sherena

Mrs. Sherena

Corporate communications Executive

We has been working with GLB for 12 months and in that time they have demonstrated an unwavering desire and capability to deliver.

Mike Guardalabene

Mike Guardalabene

Group CEO - Celebi Aviation Holding

Our Approach

  • 1. Iterate Design

    We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.

  • 2. Validate Develop

    This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.

  • 3. Optimize Deliver

    Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.