Explore our Business Process Transformation services.

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Breaking down complex business processes and redesigning them to bring more value than ever before.

We believe processes can cause significant transformations in companies and institutions. Issues such as cost reduction, time savings and customer experience become sources of these transformations, leading to a raise in the value of the business and its customers, focusing on increased efficiency and more profitable operations

  • Phase 1: Analyze ‘as is’ process

    We study existing processes and identify critical factors to be retained in the business flow. Our experts highlight deficiencies and operational shortcomings.
    We also identify process risks and build safeguards against them.

  • Phase 2: Design ‘to be’ process

    We formulate a ‘to be’ process, eliminating operational inefficiencies and planning for risk mitigation. Next, we re-design the organizational structure, defining and mapping the skills matrix. The feasibility of implementing the new process is discussed with stakeholders.

  • Phase 3: Implement and improve

    Detailed migration and implementation plans enable a smooth transition to the new phase. Appropriate education and training modules help your people own the change, while our team catalyses the processes and functions as your implementation partner.

Results you can measure.

$0m

Cost savings from a complete customer experience redesign for a global retailer

0%

Reduction in year-over-year contact minutes for a consumer manufacturer

0%

Improvement in customer satisfaction ratings for a large provider

RESOURCE CENTER

White Papers

兴奋的心情，美丽的回忆。 “清捡惜禾 海好有你”海滩清理公益活动 幕后精彩回顾 | Behind-the-scene: Sekinchan Beach Cleanup Volunteering Program

协会活动 OLYMPUS DIGITAL CAMERA

2022年6月25日，马来西亚中资企业总商会于适耕庄小热浪海滩举办首次海滩清理活动。大家积极配合、共同行动，一同在美丽的...

垃圾不落地，海滩更美丽 ！| Sekinchan Beach Cleanup Volunteering Program

协会活动 OLYMPUS DIGITAL CAMERA

清捡惜禾 海好有你 海滩清理公益活动，我们一起行动。 2022年6月25日，马来西亚中资企业总商会（以下简称总商...

父亲节快乐 | Happy Father’s Day

6月 18, 2022

父亲的爱， 在紧实的臂弯里、 在宽厚的背影里、 在无声的关怀里、 也在默默付出的年岁里。   马来西亚中资企业总商会 祝天下的父亲们 父亲节快乐！   CECCM want to wish all f...

砂分会会长柴杰拜访诗巫市议会主席丁永豪 | President of CECCM Sarawak Working Committee, Chai Jie pay courtesy visit to the Sibu Municipal Council Chairman, Clarence Ting Ing Horh

6月 18, 2022

近日，中资企业总商会砂拉越分会柴杰会长在诗巫拜访了诗巫市议会主席丁永豪。     柴杰会长向丁永豪主席介绍了中资企业总商会砂拉越分会的基本情况，中资企业在砂主要投资领域，以及中国银行特色金融服务，表示砂拉越分会愿作为中资企业和诗巫本土企业投资合作的平台，以投贷联动的方式，积极参与诗巫地区的经济建设...

Testimonials

I like working at GLB because I get to sell the best software in the industry and I work with best / brightest / most fun team of people I’ve ever worked with.

Adam Epstein

Adam Epstein

CEO / Director - American National University

We selected GLB because they understand operating requirements in the healthcare sector. They bring a winning combination of experience and commitment to excellence.

Mrs. Sherena

Mrs. Sherena

Corporate communications Executive

We has been working with GLB for 12 months and in that time they have demonstrated an unwavering desire and capability to deliver.

Mike Guardalabene

Mike Guardalabene

Group CEO - Celebi Aviation Holding

Our Approach

  • 1. Iterate Design

    We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.

  • 2. Validate Develop

    This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.

  • 3. Optimize Deliver

    Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.