The Phone Numbers You Might Need in Malaysia

The Phone Numbers You Might Need in Malaysia

Malaysia is a generally a safe and peaceful country, however, being in a foreign country we might encounter various emergencies due to their certain circumstances: flight delays, invalid visas and repatriation, loss of wallet documents, and physical illness.

Therefore, keep these phone numbers, as it might help us in those critical moments!

If you have a valid travel documents, the Malaysian customs will generally not trouble you.

However, if you are refused entry for various reasons, you should call your immediate family members or the embassy or consulate for 24-hour protection before entering the airport immigration office for investigation, so that your family members and embassies and consulates will know the situation in time.

According to the preliminary practice, once immigration officials make a decision to refuse entry to passengers, they will immediately seize and detain communication tools and send them to restricted activities areas for repatriation.

If you feel that you have been violated or treated unfairly while waiting for repatriation at the airport, please write down the name or number on the law enforcement officer’s badge, remember the correct time when the incident occurred, collect and save relevant evidence. The embassy’s consular insurance phone number or email (both in both Chinese and English) will be sent to the embassy’s consular insurance mailbox. The embassy will provide full assistance to report the situation to the Malaysian authorities as soon as possible and make negotiations; you can also directly visit the Malaysian Immigration Department’s official website to fill in details and complaints in English.

  • Plaza OSK, 25 Jalan Ampang, 50450 Kuala Lumpur, Malaysia.
  • 9.00 – 11.30(working days)
  • Phone no. of Consular protection for Chinese citizens:

    0086-10-12308 or
    0086-10-59913991(24 hours)

  • 03-78840831/78840800


You may choose either a China airlines or a Malaysia airline when visiting Malaysia. China’s airlines flying into Malaysia include Air China, China Southern Airlines, China Eastern Airlines, Xiamen Airlines and Hong Kong Cathay Pacific Airlines (please refer to real-time inquiry for specific information).

Malaysia currently has a few operating routes to China which are by Malaysia Airlines, AirAsia and Malindo Air (currently only charter flights between Kuala Lumpur and Wuhan).

Malaysia Airlines regularly flies to Beijing, Shanghai, Guangzhou, Xiamen, Kunming, Hong Kong, Macau and other major countries in the world every week.

AirAsia is the largest low-cost airline in Asia. It is based at Kuala Lumpur KLIA2 Airport. It mainly operates routes in Southeast Asia. It also opens a few Middle East and European routes. It regularly flies to Beijing, Guangzhou, Wuhan, Guilin, Hangzhou, Shenzhen, Xi’an, Chengdu, Nanning, Hong Kong and Macau.
Malaysia’s domestic routes are very convenient. Malaysia Airlines, AirAsia, Berjaya Air, and Firefly all have regular flights between major cities and tourist attractions in Malaysia.

Kuala Lumpur currently has 3 airports including Kuala Lumpur International Airport (KLIA and KLIA2) and Subang International Airport. Among them, KLIA mainly operates flights of the Malaysia Airlines, AirAsia and other international flights while the domestic and majority of Air Asia’s flight are in KLIA 2. The Subang International Airport is used for small airline flights such as Chenggong Airlines and Firefly Airlines.

Please check your flight and airport information carefully when travelling from Kuala Lumpur to other cities to avoid taking the wrong airport.

In Malaysia, Grab is the most versatile and cost-effective way to travel. It is similar to the Didi apps in China but it is better than Didi in a way that it only charges based on the distance from the origin to the destination. The fee is pre-determined regardless of traffic jams or tolls. However, in some places, it is not so easy to get a car from Grab during peak tourist periods at Kuala Lumpur International Airport. Below are three alternative methods:

◆KLIA EXPRESS: It takes 28 minutes to travel between Kuala Lumpur International Airport and Kuala Lumpur Sentral Station (KL SENTRAL). After arriving at Central Station, you can transfer to other means of transportation to your destination.

◆Airport bus: It takes about 1 hour to travel between the international airport and KL Sentral.

◆Taxi: The taxis issued by major airports in Malaysia generally carry a fixed price. After leaving the airport lobby, passengers pay at the taxi counter and board the bus with the receipt. Do not take taxis that pick up passengers near the airport to avoid being deceived.

Useful information you might need:

Aiport bus


Airport taxi


Taxi booking



Malaysia has a hot climate and is prone to diarrhea or fever. It is recommended that you bring your own general medicines. In mountainous places such as Sabah, Sarawak, Pahang and Perak, there are more mosquitoes, and the chance of getting malaria and dengue fever is relatively high. Be mindful to to prevent mosquito bites. If the high fever does not go away, you should seek medical attention.

In Malaysia, the general order of treatment is clinic-specialist hospital-general hospital. If the situation is not serious, you can buy medicine at the pharmacy for treatment or go to the clinic for medical treatment. If the situation is serious, you need to go to a specialist hospital or general hospital to see a doctor. Please bring your passport when you see the doctor. Some clinics only support cash payment, so please make sure to prepare enough cash.

Police and emergency phone no:

Tel No


Hp No


Major medical institutions in Malaysia

HospitalAddressTel No. Introduction
HKL(Hospital Kuala Lumpur)Jalan Pahang 50586, Kuala Lumpur03-26155555The largest medical institution under Ministry of Health of Malaysia and one of the largest hospital in Asia.
PPUM(Pusat Perubatan Universiti Malaya)Pusat Perubatan universiti Malaya,Lembah Pantai, 59100, Kuala Lumpur03-79494422PPUM is attached to the University of Malaya, integrating medical and scientific research. The hospital has a complete infrastructure, a high level of scientific research and a high-quality medical team.
Hospital PutrajayaFederal Government AdministrationCentre Presint 7 62250 Putrajaya, Malaysia03-83124200Mainly provides preliminary medical services, with an emphasis on daily care.
Tung Shin HospitalNo. 102, Jalan Pudu, 55100 Kuala Lumpur, Malaysia03-20372288Private hospitals, mainly use Chinese medicine.
Gleneagles Kuala Lumpur282 & 286 Jalan Ampang,55000 Kuala Lumpur03-41413000The best private medical center in Kuala Lumpur.
Queen Elizabeth Hospital, Kota KinabaluQueen Elizabeth Hospital P. O. Box 2029,88586 Kota Kinabalu,Sabah, Malaysia
088-517555The largest and most well equipped government hospital in Sabah.
Gleneagles Kota Kinabalu HospitalRiverson@Sembulan, Block A-1,Lorong Riverson, 88100 Kota Kinabalu, Sabah,Malaysia
088-518888The newest private hospital established in Sabah, providing various medical services.
Gleneagles Medical Center
Island Hospital604-2288222
Hospital Langkawi604-9663333

Lost Passport

Before travelling abroad, it is recommended to have an extra photocopy of your passport just in case.

If your passport is stolen or robbed, the first thing to do is to call the police.
Go to the nearest police station to lodge report and truthfully describe the process of being stolen and robbed. The police will issue relevant report and certificates to you. Please go to the Consular Department of the Chinese Embassy in Malaysia and follow the instructions to reissue your certificates.

The following information may be useful:

  • Tel No

  • Hp No

  • 9:00-11:30(Working days)

  • 1st Floor, Plaza OSK, 25 Jalan Ampang, 50450 Kuala Lumpur, Malaysia

  • 03-21645250、03-21645272(Chinese nationals special line) (if calling from China, please dial Malaysia country code 006 before the phone number)

  • 14:00-17:00(Working days)

  • 006-03-21636809

In addition to the above information, the following phone numbers may be useful:

Traffic police


Consumer Complaints Centre


Consumer Association




We must be vigilant when travelling to avoid the risk of accident and unnecessary trouble. However, if you really encounter an emergency, remember to not be panic and seek official help calmly.

 Source: China Consulate Service Net