Explore our Digital Transformation services.

Read the Report

Driving better customer experiences in any channel or business process.

Every day the world shifts more towards new digital media and interactive experiences. With rapidly-evolving technologies, changing consumer preferences and oftentimes competing channels, many organizations struggle with how to transform internally to meet the challenges of this new, always connected digital world. We can help.

  • Digital Technology Enablement & Integration

    Includes the technology from GLB’s social, mobile analytics and cloud technology stack (SMAC) plus the technical support to make a digital strategy successful. The integration of digital technologies with an existing technology infrastructure is included as well.

  • Digital Marketing Strategy

    We analyze your ecosystem to create a “customer 360” strategy, including the development of a marketing playbook for serving a range of consumer types (both B2B and B2C) across both digital and offline channels.

  • Digital Content Strategy

    Our content strategy focuses on aggregation, storage and distribution to digitize, acquire, optimize and re‑use digital assets and provide a seamless interactive experience across channels.

  • Digital Strategy & Innovation

    We help you develop a digital business strategy aligned to business objectives, leveraging digital capabilities and market advantages to produce sustainable competitive advantage. We specialize in helping clients create successful new business models when facing existential threats.

Results you can measure.

$0m

Cost savings from a complete customer experience redesign for a global retailer

0%

Reduction in year-over-year contact minutes for a consumer manufacturer

0%

Improvement in customer satisfaction ratings for a large provider

RESOURCE CENTER

Case Studies

Mobility For a Global Energy Giant architecture-construction-safety-first-career-PASWK69(1)

Mobility For a Global Energy Giant

Following an extended period of consulting to AIFS, wor [...]
A Homeland Security Agency ds

A Homeland Security Agency

Following an extended period of consulting to AIFS, wor [...]
Putting the Customer in Control young-handsome-caucasian-contemporary-businessman-P7YL9CS(1)

Putting the Customer in Control

Following an extended period of consulting to AIFS, wor [...]

White Papers

《2026年财政预算案简要概述》

商会活动 在马须知 Budget Malaysia

马来西亚首相兼财政部长于 2025 年 10 月 10 日提呈了《2026 年财政预算案》。为协助会员了解主要财政方向及...

总商会出席 “全国创新与商品化博览会”开幕礼

商会活动 IMG_7319

2025年10月6日，马来西亚中资企业总商会受马来西亚科学、技术及创新部（MOSTI）邀请，出席于吉隆坡世界贸易中心（W...

马来西亚中资企业总商会出席首届东盟华商菁英峰会

9 10 月, 2025

2025年10月7日， 马来西亚中资企业总商会（CECCM）应邀出席由马来西亚中华总商会（中总）主办、马来西亚大华银行支持的“首届东盟华商菁英峰会”，由总会长倪庆久代表出席，与来自东盟多国及区域华商领袖齐聚一堂，共同探讨区域经贸合作与未来发展方向。 马来西亚交通部长陆兆福亦出席“东盟商...

马来西亚土地与房地产法

2 10 月, 2025

1. 引言 马来西亚位于东南亚,国土面积约 33 万平方公里,由 13 个州(States)和 3 个联邦直辖区(Federal Territories)组成,地理上分为东马和西马两部分。 • 西马(马来西亚半岛):包括 11 个州及 2 个联邦直辖区(吉隆坡和布城),北接泰国,南与新加坡隔柔佛...

Testimonials

I like working at GLB because I get to sell the best software in the industry and I work with best / brightest / most fun team of people I’ve ever worked with.

Adam Epstein

Adam Epstein

CEO / Director - American National University

We selected GLB because they understand operating requirements in the healthcare sector. They bring a winning combination of experience and commitment to excellence.

Mrs. Sherena

Mrs. Sherena

Corporate communications Executive

We has been working with GLB for 12 months and in that time they have demonstrated an unwavering desire and capability to deliver.

Mike Guardalabene

Mike Guardalabene

Group CEO - Celebi Aviation Holding

Our Approach

  • 1. Iterate Design

    We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.

  • 2. Validate Develop

    This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.

  • 3. Optimize Deliver

    Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.