Explore our Digital Transformation services.

Read the Report

Driving better customer experiences in any channel or business process.

Every day the world shifts more towards new digital media and interactive experiences. With rapidly-evolving technologies, changing consumer preferences and oftentimes competing channels, many organizations struggle with how to transform internally to meet the challenges of this new, always connected digital world. We can help.

  • Digital Technology Enablement & Integration

    Includes the technology from GLB’s social, mobile analytics and cloud technology stack (SMAC) plus the technical support to make a digital strategy successful. The integration of digital technologies with an existing technology infrastructure is included as well.

  • Digital Marketing Strategy

    We analyze your ecosystem to create a “customer 360” strategy, including the development of a marketing playbook for serving a range of consumer types (both B2B and B2C) across both digital and offline channels.

  • Digital Content Strategy

    Our content strategy focuses on aggregation, storage and distribution to digitize, acquire, optimize and re‑use digital assets and provide a seamless interactive experience across channels.

  • Digital Strategy & Innovation

    We help you develop a digital business strategy aligned to business objectives, leveraging digital capabilities and market advantages to produce sustainable competitive advantage. We specialize in helping clients create successful new business models when facing existential threats.

Results you can measure.

$0m

Cost savings from a complete customer experience redesign for a global retailer

0%

Reduction in year-over-year contact minutes for a consumer manufacturer

0%

Improvement in customer satisfaction ratings for a large provider

RESOURCE CENTER

Case Studies

Mobility For a Global Energy Giant architecture-construction-safety-first-career-PASWK69(1)

Mobility For a Global Energy Giant

Following an extended period of consulting to AIFS, wor [...]
A Homeland Security Agency ds

A Homeland Security Agency

Following an extended period of consulting to AIFS, wor [...]
Putting the Customer in Control young-handsome-caucasian-contemporary-businessman-P7YL9CS(1)

Putting the Customer in Control

Following an extended period of consulting to AIFS, wor [...]

White Papers

MIDA发布2024投资报告：投资总额达3,785亿令吉，制造业与绿色投资引关注

中马合作与交流 商会活动 Screenshot 2025-03-01 at 8.08.01 AM

马来西亚投资发展局（MIDA）于2025年年度媒体发布会公布制造业、服务业和原产品领域最新投资数据，全面总结了2024年...

【社会责任】总商会会员东钢集团捐赠物资 助力灾区共渡难关

商会活动 社会责任 472ecc95d5503af8dd16e1aaec96e91b

近日，马来西亚东海岸登嘉楼州朱盖地区遭遇严重水灾，给当地居民的生活带来极大影响。灾情发生后，作为马来西亚中资企业总商会的...

【社会责任】总商会携手中资企业 捐助民都鲁灾后重建

14 2 月, 2025

2025年2月14日，马来西亚中资企业总商会举办赈灾捐款仪式，向民都鲁灾难管理委员会（The Bintulu Disaster Management Committee (BDMC)） 捐赠10万令吉以支持民都鲁受灾地区的重建与恢复工作，帮助受灾居民渡过难关。此次活动不仅是一次深具意义的社会公益行动...

【社会责任】同舟共济 传递温暖：中资企业抗洪救灾

13 2 月, 2025

近日，马来西亚砂拉越民都鲁地区遭遇持续强降雨，引发严重洪涝灾害，许多居民遭受了不同程度的损失，房屋被淹、道路中断、基础设施严重损毁。面对突如其来的灾情，总商会会员中国交建（马来西亚）有限公司所属砂拉越沙马拉组天然气管线EPCIC工程项目经理部迅速响应，联合业主PETROS组织救援队伍，投身抗洪救灾，...

Testimonials

I like working at GLB because I get to sell the best software in the industry and I work with best / brightest / most fun team of people I’ve ever worked with.

Adam Epstein

Adam Epstein

CEO / Director - American National University

We selected GLB because they understand operating requirements in the healthcare sector. They bring a winning combination of experience and commitment to excellence.

Mrs. Sherena

Mrs. Sherena

Corporate communications Executive

We has been working with GLB for 12 months and in that time they have demonstrated an unwavering desire and capability to deliver.

Mike Guardalabene

Mike Guardalabene

Group CEO - Celebi Aviation Holding

Our Approach

  • 1. Iterate Design

    We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.

  • 2. Validate Develop

    This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.

  • 3. Optimize Deliver

    Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.