Explore our Digital Transformation services.

Read the Report

Driving better customer experiences in any channel or business process.

Every day the world shifts more towards new digital media and interactive experiences. With rapidly-evolving technologies, changing consumer preferences and oftentimes competing channels, many organizations struggle with how to transform internally to meet the challenges of this new, always connected digital world. We can help.

  • Digital Technology Enablement & Integration

    Includes the technology from GLB’s social, mobile analytics and cloud technology stack (SMAC) plus the technical support to make a digital strategy successful. The integration of digital technologies with an existing technology infrastructure is included as well.

  • Digital Marketing Strategy

    We analyze your ecosystem to create a “customer 360” strategy, including the development of a marketing playbook for serving a range of consumer types (both B2B and B2C) across both digital and offline channels.

  • Digital Content Strategy

    Our content strategy focuses on aggregation, storage and distribution to digitize, acquire, optimize and re‑use digital assets and provide a seamless interactive experience across channels.

  • Digital Strategy & Innovation

    We help you develop a digital business strategy aligned to business objectives, leveraging digital capabilities and market advantages to produce sustainable competitive advantage. We specialize in helping clients create successful new business models when facing existential threats.

Results you can measure.

$0m

Cost savings from a complete customer experience redesign for a global retailer

0%

Reduction in year-over-year contact minutes for a consumer manufacturer

0%

Improvement in customer satisfaction ratings for a large provider

RESOURCE CENTER

Case Studies

Mobility For a Global Energy Giant architecture-construction-safety-first-career-PASWK69(1)

Mobility For a Global Energy Giant

Following an extended period of consulting to AIFS, wor [...]
A Homeland Security Agency ds

A Homeland Security Agency

Following an extended period of consulting to AIFS, wor [...]
Putting the Customer in Control young-handsome-caucasian-contemporary-businessman-P7YL9CS(1)

Putting the Customer in Control

Following an extended period of consulting to AIFS, wor [...]

White Papers

【商会活动】总商会拜访马中商务理事会  深化交流与互动



中马合作与交流 商会活动 IMG_4096

2025年7月8日，马来西亚中资企业总商会（以下简称“总商会”）总会长倪庆久及众理事单位成员到访马来西亚-中国商务理事会...

【商会活动】2025榴莲忘返“共品榴莲香，同叙会员情”

商会活动 大合影

2025年7月12日，由马来西亚中资企业总商会（以下简称：总商会）主办，会员单位中兴通讯（马来西亚）有限公司（以下简称：...

【商会活动】总商会组织新会员与使馆经商处开展交流活动

10 7 月, 2025

2025年7月10日，马来西亚中资企业总商会（以下简称“总商会”）新会员企业与中国驻马来西亚大使馆经商处开展座谈交流。 中国驻马来西亚大使馆孙淑强公参、臧文博一等秘书，总会长倪庆久出席活动并与会员代表交流。 孙淑强公参在讲话中对新会员表示欢迎，并提出四点建议：深入了解本地文化，推...

总商会拜访马来西亚建筑商公会开展交流会

3 7 月, 2025

2025年7月3日，为进一步深化与马来西亚建筑业界的交流合作，推动中马建筑行业健康发展，马来西亚中资企业总商会（以下简称“总商会”）前往拜访马来西亚建筑商公会（Master Builders Association Malaysia, MBAM）。总商会总会长倪庆久、总商会副会长兼建筑承包商分会会长...

Testimonials

I like working at GLB because I get to sell the best software in the industry and I work with best / brightest / most fun team of people I’ve ever worked with.

Adam Epstein

Adam Epstein

CEO / Director - American National University

We selected GLB because they understand operating requirements in the healthcare sector. They bring a winning combination of experience and commitment to excellence.

Mrs. Sherena

Mrs. Sherena

Corporate communications Executive

We has been working with GLB for 12 months and in that time they have demonstrated an unwavering desire and capability to deliver.

Mike Guardalabene

Mike Guardalabene

Group CEO - Celebi Aviation Holding

Our Approach

  • 1. Iterate Design

    We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.

  • 2. Validate Develop

    This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.

  • 3. Optimize Deliver

    Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.