Explore our Digital Transformation services.

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Driving better customer experiences in any channel or business process.

Every day the world shifts more towards new digital media and interactive experiences. With rapidly-evolving technologies, changing consumer preferences and oftentimes competing channels, many organizations struggle with how to transform internally to meet the challenges of this new, always connected digital world. We can help.

  • Digital Technology Enablement & Integration

    Includes the technology from GLB’s social, mobile analytics and cloud technology stack (SMAC) plus the technical support to make a digital strategy successful. The integration of digital technologies with an existing technology infrastructure is included as well.

  • Digital Marketing Strategy

    We analyze your ecosystem to create a “customer 360” strategy, including the development of a marketing playbook for serving a range of consumer types (both B2B and B2C) across both digital and offline channels.

  • Digital Content Strategy

    Our content strategy focuses on aggregation, storage and distribution to digitize, acquire, optimize and re‑use digital assets and provide a seamless interactive experience across channels.

  • Digital Strategy & Innovation

    We help you develop a digital business strategy aligned to business objectives, leveraging digital capabilities and market advantages to produce sustainable competitive advantage. We specialize in helping clients create successful new business models when facing existential threats.

Results you can measure.

$0m

Cost savings from a complete customer experience redesign for a global retailer

0%

Reduction in year-over-year contact minutes for a consumer manufacturer

0%

Improvement in customer satisfaction ratings for a large provider

RESOURCE CENTER

Case Studies

Mobility For a Global Energy Giant architecture-construction-safety-first-career-PASWK69(1)

Mobility For a Global Energy Giant

Following an extended period of consulting to AIFS, wor [...]
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A Homeland Security Agency

Following an extended period of consulting to AIFS, wor [...]
Putting the Customer in Control young-handsome-caucasian-contemporary-businessman-P7YL9CS(1)

Putting the Customer in Control

Following an extended period of consulting to AIFS, wor [...]

White Papers

四月｜医疗与健康讲座会

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为提升中资企业员工的健康管理意识，同时增进对马来西亚医疗服务体系的了解，中资企业总商会将携手联系会员双威医疗中心（Sun...

开斋节快乐｜Selamat Hari Raya Aidilfitri

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值此佳节， 马来西亚中资企业总商会 祝福所有穆斯林同胞，开斋节快乐！ CECCM wishes Selamat H...

【商会活动】马来西亚中资企业总商会与厦门大学马来西亚分校经济管理学院座谈交流

28 3 月, 2025

2025年3月27日，马来西亚中资企业总商会（以下简称“总商会”）与厦门大学马来西亚分校经济管理学院在吉隆坡开展促进中资企业投资研究课题交流。 与会中资企业代表结合在马经营实践，分享了企业在当地发展过程中面临的问题，并就优化投资环境等方面提出了建设性意见。 厦门大学马来西亚分校研究团队详...

马来西亚中资企业总商会拜访马来西亚建筑工业发展局 促进行业交流合作

26 3 月, 2025

2025年3月24日，马来西亚中资企业总商会（以下简称为“总商会”）组织相关会员企业拜访了马来西亚建筑工业发展局（以下简称为“CIDB”）。马来西亚建筑工业发展局首席执行官扎伊诺拉（ZAINORA ZAINAL）及相关人员，总商会副会长丁迁及5家相关会员企业参加活动。 总商会副会长丁迁对总...

Testimonials

I like working at GLB because I get to sell the best software in the industry and I work with best / brightest / most fun team of people I’ve ever worked with.

Adam Epstein

Adam Epstein

CEO / Director - American National University

We selected GLB because they understand operating requirements in the healthcare sector. They bring a winning combination of experience and commitment to excellence.

Mrs. Sherena

Mrs. Sherena

Corporate communications Executive

We has been working with GLB for 12 months and in that time they have demonstrated an unwavering desire and capability to deliver.

Mike Guardalabene

Mike Guardalabene

Group CEO - Celebi Aviation Holding

Our Approach

  • 1. Iterate Design

    We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.

  • 2. Validate Develop

    This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.

  • 3. Optimize Deliver

    Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.