Software & Hi-Tech

Technology is only as good as the experience it enables.

Deliver exceptional end-to-end customer experiences while increasing the value of your products and services with process transformation from GLB. From leveraging analytic insights and unlocking operational improvements to solving complex service and support issues, we help leaders in technology drive adoption, increase loyalty, and deliver new sources of revenue.

We Serve

Online Companies

Solutions that help e-businesses develop, commercialize, monetize and evolve their digital operations.

Software Vendors

We specialize in designing, building, testing, refining and maintaining applications. We can also help you transition to the…

High-Tech Manufacturers

We help high-tech manufacturers take on complex, transformational business process and product engineering initiatives.

Solutions

Application Services

A full range of services from application, testing and maintenance through deployment, upgrades and consulting.

Our Thinking

卫塞节快乐|Happy Wesak Day

协会活动 CM_200136 Social Media Post 2022_Wesak Day_Wesak Day

值此卫塞节,   马来西亚中资企业总商会 祝愿大家心境祥和, 平安度过每一天。   祝各位佛教徒们卫塞节快乐!   CE...

马来西亚中资企业总商会代表团到访南洋商报 | CECCM visits Nanyang Siang Pau

协会活动 WeChat Image_20220512150638

友好联系,共荣发展 2022年5月10日,马来西亚中资企业总商会(以下简称:总商会)张敏会长率领总商会代表团到访南洋商报进行交流。总商会出席者包括总商会秘书长兼副会长周家义、副会长倪庆久及陈庆、...

Results

Resolving Growing User Support Demands

For a global software provider, we supplied the people and skills to handle lower-priority application support requests among its roughly 7,000 end users around the world. Our client accomplished this by establishing an SLA guaranteed to resolve 90% of support issues within seven days, thanks to planning and reporting tool that helps IT service managers cross-train team members and generate reports.