Software & Hi-Tech

Technology is only as good as the experience it enables.

Deliver exceptional end-to-end customer experiences while increasing the value of your products and services with process transformation from GLB. From leveraging analytic insights and unlocking operational improvements to solving complex service and support issues, we help leaders in technology drive adoption, increase loyalty, and deliver new sources of revenue.

We Serve

Online Companies

Solutions that help e-businesses develop, commercialize, monetize and evolve their digital operations.

Software Vendors

We specialize in designing, building, testing, refining and maintaining applications. We can also help you transition to the…

High-Tech Manufacturers

We help high-tech manufacturers take on complex, transformational business process and product engineering initiatives.

Solutions

Application Services

A full range of services from application, testing and maintenance through deployment, upgrades and consulting.

Our Thinking

Happy Malaysia Day . Selamat Hari Malaysia . 马来西亚中资企业祝各位马来西亚日快乐!

协会活动 马来西亚日

马来西亚中资企业总商会祝大家马来西亚日快乐! CECCM wishes all of you a Happy Malaysia Day . CECCM mengucapkan Selamat H...

新冠疫情下,马来西亚中资企业人员在线安全培训圆满结束

协会活动 安全在前培训海报

针对当前大马疫情形势,马来西亚中资企业总商会联合会员-国际SOS公司利用视频连线组织召开“马来西亚中资企业人员安全意识培训”。 本次培训采取“理论+实例”相结合的方式,通过对安全环境的分析、对实际案...

Results

Resolving Growing User Support Demands

For a global software provider, we supplied the people and skills to handle lower-priority application support requests among its roughly 7,000 end users around the world. Our client accomplished this by establishing an SLA guaranteed to resolve 90% of support issues within seven days, thanks to planning and reporting tool that helps IT service managers cross-train team members and generate reports.