Software & Hi-Tech

Technology is only as good as the experience it enables.

Deliver exceptional end-to-end customer experiences while increasing the value of your products and services with process transformation from GLB. From leveraging analytic insights and unlocking operational improvements to solving complex service and support issues, we help leaders in technology drive adoption, increase loyalty, and deliver new sources of revenue.

We Serve

Online Companies

Solutions that help e-businesses develop, commercialize, monetize and evolve their digital operations.

Software Vendors

We specialize in designing, building, testing, refining and maintaining applications. We can also help you transition to the…

High-Tech Manufacturers

We help high-tech manufacturers take on complex, transformational business process and product engineering initiatives.

Solutions

Application Services

A full range of services from application, testing and maintenance through deployment, upgrades and consulting.

Our Thinking

马来西亚中资企业总商会接待马中商务投资委员会 | CECCM meets Business Investment Committee of MCBC

协会活动 WeChat Image_20210415111520

4月9日,马来西亚中资企业总商会张敏会长在总财政杨志军陪同下与总商会理事共同迎接马中商务投资委员会的拜访。 张敏会长简要地介绍了总商会成立以来的历史背景与活动简介。他对马中商务投...

中企总商会建筑分会拜访中国驻马大使馆经济商务参赞处张佩东公参 | CECCM Construction Working Committee visited the Economic and Commercial Counselor Office of the Embassy of the People’s Republic of China in Malaysia

协会活动 WeChat Image_20210411133912

24月1日,中资企业总商会建筑分会会长吕恩带领中资企业总商会建筑分会执委会拜访了中华人民共和国驻马来西亚大使馆经济商务参赞处张佩东公参。 吕恩代表中资企业总商会建筑分会简要介绍了分会成立以来的工...

Results

Resolving Growing User Support Demands

For a global software provider, we supplied the people and skills to handle lower-priority application support requests among its roughly 7,000 end users around the world. Our client accomplished this by establishing an SLA guaranteed to resolve 90% of support issues within seven days, thanks to planning and reporting tool that helps IT service managers cross-train team members and generate reports.