Software & Hi-Tech

Technology is only as good as the experience it enables.

Deliver exceptional end-to-end customer experiences while increasing the value of your products and services with process transformation from GLB. From leveraging analytic insights and unlocking operational improvements to solving complex service and support issues, we help leaders in technology drive adoption, increase loyalty, and deliver new sources of revenue.

We Serve

Online Companies

Solutions that help e-businesses develop, commercialize, monetize and evolve their digital operations.

Software Vendors

We specialize in designing, building, testing, refining and maintaining applications. We can also help you transition to the…

High-Tech Manufacturers

We help high-tech manufacturers take on complex, transformational business process and product engineering initiatives.

Solutions

Application Services

A full range of services from application, testing and maintenance through deployment, upgrades and consulting.

Our Thinking

马来西亚中资企业总商会 2023年首次理事会 ——凝心聚力,携手推动总商会健康持续发展

商会活动 IMG_3585

2023年3月10日,马来西亚中资企业总商会(以下简称总商会)于吉隆坡召开理事会议。中国驻马大使馆经济商务处张佩东公参出席会议并做工作指导与建议,会议主要讨论总商会全年工作计划的安排与开展,全体理事共...

携手推进建筑行业合作共赢

商会活动 WechatIMG12141

2月24日,马来西亚中资企业总商会(以下简称总商会)和马来西亚建筑商总会(MBAM)联合举办的后疫情时代商事调解研讨会在吉隆坡顺利召开,这是中马两国建筑商会首次联合举办这类研讨会,会上双方签署调解备忘...

Results

Resolving Growing User Support Demands

For a global software provider, we supplied the people and skills to handle lower-priority application support requests among its roughly 7,000 end users around the world. Our client accomplished this by establishing an SLA guaranteed to resolve 90% of support issues within seven days, thanks to planning and reporting tool that helps IT service managers cross-train team members and generate reports.