Software & Hi-Tech

Technology is only as good as the experience it enables.

Deliver exceptional end-to-end customer experiences while increasing the value of your products and services with process transformation from GLB. From leveraging analytic insights and unlocking operational improvements to solving complex service and support issues, we help leaders in technology drive adoption, increase loyalty, and deliver new sources of revenue.

We Serve

Online Companies

Solutions that help e-businesses develop, commercialize, monetize and evolve their digital operations.

Software Vendors

We specialize in designing, building, testing, refining and maintaining applications. We can also help you transition to the…

High-Tech Manufacturers

We help high-tech manufacturers take on complex, transformational business process and product engineering initiatives.

Solutions

Application Services

A full range of services from application, testing and maintenance through deployment, upgrades and consulting.

Our Thinking

总商会成员积极参与马来西亚贸工部开放日活动

中马合作与交流 商会活动 Screenshot 2024-10-11 at 3.03.05 PM

2024年10月,马来西亚投资、贸易及工业部(MITI)举行了盛大的开放日活动,总商会超过30家会员企业应邀出席,参与这一重要的经贸交流盛会。此次活动不仅为企业提供了与政府官员面对面交流的机会,更为深...

中马建交50周年:总商会积极参与隆雪华堂论坛

中马合作与交流 交流座谈会 商会活动 Image_20241011161403

2024年9月28日,值中马建交五十周年之际,隆雪华堂在吉隆坡成功举办了主题为“民心相通,继往开来”的论坛。马来西亚中资企业总商会(以下简称“总商会”)作为协办单位之一,积极参与了此次聚焦于讨论教育、...

Results

Resolving Growing User Support Demands

For a global software provider, we supplied the people and skills to handle lower-priority application support requests among its roughly 7,000 end users around the world. Our client accomplished this by establishing an SLA guaranteed to resolve 90% of support issues within seven days, thanks to planning and reporting tool that helps IT service managers cross-train team members and generate reports.