Software & Hi-Tech

Technology is only as good as the experience it enables.

Deliver exceptional end-to-end customer experiences while increasing the value of your products and services with process transformation from GLB. From leveraging analytic insights and unlocking operational improvements to solving complex service and support issues, we help leaders in technology drive adoption, increase loyalty, and deliver new sources of revenue.

We Serve

Online Companies

Solutions that help e-businesses develop, commercialize, monetize and evolve their digital operations.

Software Vendors

We specialize in designing, building, testing, refining and maintaining applications. We can also help you transition to the…

High-Tech Manufacturers

We help high-tech manufacturers take on complex, transformational business process and product engineering initiatives.

Solutions

Application Services

A full range of services from application, testing and maintenance through deployment, upgrades and consulting.

Our Thinking

马来西亚中资企业总商会拜会欧阳玉靖大使 | CECCM virtually meets the newly appointed Chinese Ambassador to Malaysia, Ouyang Yujing.

协会活动 新闻稿图二

2021年1月15日,马来西亚中资企业总商会会长张敏携秘书长刘绍泉、总财政杨志军等总商会代表通过网络视频方式拜会新任中国驻马来西亚特命全权大使欧阳玉靖阁下。使馆经济商务公参张佩东、一等秘书李雅彬等陪同...

马来西亚中资企业总商会祝福大家:2021年,一切都好

协会活动 Happy New Year 2021

2020年,是很特殊的一年,充 满挑战和考验,改变了世界,也改变了我们的生活。 站在岁末的肩上,感恩我们都努力挺过来了。 2021年,期许大家迎着前方的曙光, 以更乐观积极的心态面对全新的世界...

Results

Resolving Growing User Support Demands

For a global software provider, we supplied the people and skills to handle lower-priority application support requests among its roughly 7,000 end users around the world. Our client accomplished this by establishing an SLA guaranteed to resolve 90% of support issues within seven days, thanks to planning and reporting tool that helps IT service managers cross-train team members and generate reports.