Software & Hi-Tech

Technology is only as good as the experience it enables.

Deliver exceptional end-to-end customer experiences while increasing the value of your products and services with process transformation from GLB. From leveraging analytic insights and unlocking operational improvements to solving complex service and support issues, we help leaders in technology drive adoption, increase loyalty, and deliver new sources of revenue.

We Serve

Online Companies

Solutions that help e-businesses develop, commercialize, monetize and evolve their digital operations.

Software Vendors

We specialize in designing, building, testing, refining and maintaining applications. We can also help you transition to the…

High-Tech Manufacturers

We help high-tech manufacturers take on complex, transformational business process and product engineering initiatives.

Solutions

Application Services

A full range of services from application, testing and maintenance through deployment, upgrades and consulting.

Our Thinking

【社会责任】总商会携手中资企业 捐助民都鲁灾后重建

商会活动 社会责任 bda337bd49415fa1a109bb6bf6b1521

2025年2月14日,马来西亚中资企业总商会举办赈灾捐款仪式,向民都鲁灾难管理委员会(The Bintulu Disaster Management Committee (BDMC)) 捐赠10万令吉...

【社会责任】同舟共济 传递温暖:中资企业抗洪救灾

商会活动 社会责任 1

近日,马来西亚砂拉越民都鲁地区遭遇持续强降雨,引发严重洪涝灾害,许多居民遭受了不同程度的损失,房屋被淹、道路中断、基础设施严重损毁。面对突如其来的灾情,总商会会员中国交建(马来西亚)有限公司所属砂拉越...

Results

Resolving Growing User Support Demands

For a global software provider, we supplied the people and skills to handle lower-priority application support requests among its roughly 7,000 end users around the world. Our client accomplished this by establishing an SLA guaranteed to resolve 90% of support issues within seven days, thanks to planning and reporting tool that helps IT service managers cross-train team members and generate reports.