Software & Hi-Tech

Technology is only as good as the experience it enables.

Deliver exceptional end-to-end customer experiences while increasing the value of your products and services with process transformation from GLB. From leveraging analytic insights and unlocking operational improvements to solving complex service and support issues, we help leaders in technology drive adoption, increase loyalty, and deliver new sources of revenue.

We Serve

Online Companies

Solutions that help e-businesses develop, commercialize, monetize and evolve their digital operations.

Software Vendors

We specialize in designing, building, testing, refining and maintaining applications. We can also help you transition to the…

High-Tech Manufacturers

We help high-tech manufacturers take on complex, transformational business process and product engineering initiatives.

Solutions

Application Services

A full range of services from application, testing and maintenance through deployment, upgrades and consulting.

Our Thinking

相约精彩球赛,共享保龄友谊! | CECCM Bowling Tournament

协会活动 OLYMPUS DIGITAL CAMERA

2022年9月15日,由马来西亚中资企业总商会(以下简称:总商会)主办,中远海运集运马来西亚有限公司承办的2022年“中企杯”保龄球赛顺利举行。本次比赛共有19支参赛队伍踊跃报名,共76名参赛者奋勇争...

运输物流领航,分会蓄势待发 | CECCM Transportation and Logistics Working Committee Pre Meeting

协会活动 Digital Backdrop

2022年9月15日,马来西亚中资企业总商会(以下简称:总商会)召开运输物流分会筹备会议,会议由运输物流分会会长宋明志先生主持,出席者有总商会副会长吕恩先生及分会组委代表。 【运输物流分会会长 宋...

Results

Resolving Growing User Support Demands

For a global software provider, we supplied the people and skills to handle lower-priority application support requests among its roughly 7,000 end users around the world. Our client accomplished this by establishing an SLA guaranteed to resolve 90% of support issues within seven days, thanks to planning and reporting tool that helps IT service managers cross-train team members and generate reports.