Software & Hi-Tech

Technology is only as good as the experience it enables.

Deliver exceptional end-to-end customer experiences while increasing the value of your products and services with process transformation from GLB. From leveraging analytic insights and unlocking operational improvements to solving complex service and support issues, we help leaders in technology drive adoption, increase loyalty, and deliver new sources of revenue.

We Serve

Online Companies

Solutions that help e-businesses develop, commercialize, monetize and evolve their digital operations.

Software Vendors

We specialize in designing, building, testing, refining and maintaining applications. We can also help you transition to the…

High-Tech Manufacturers

We help high-tech manufacturers take on complex, transformational business process and product engineering initiatives.

Solutions

Application Services

A full range of services from application, testing and maintenance through deployment, upgrades and consulting.

Our Thinking

【商会活动】总商会出席2025东盟商务论坛

中马合作与交流 商会活动 GWF_0848-opq3005092793

2025年5月29日,马来西亚中资企业总商会出席在吉隆坡瑞吉酒店举行的2025东盟商务论坛。本次论坛由总商会会员单位中国银河证券马来西亚私人有限公司主办,汇聚东盟及中国多国政商代表,共同探讨区域经贸合...

【商会活动】总商会受邀出席首届全球杰出儒商论坛暨全球华商品牌盛典

中马合作与交流 商会活动 论坛1

2025年5月28日,首届全球杰出儒商论坛暨全球华商品牌盛典在马来西亚布城举行。马来西亚中资企业总商会(以下简称“总商会”)作为协办单位应邀出席,并组织会员企业代表参加。 主礼嘉宾马来西亚国会议...

Results

Resolving Growing User Support Demands

For a global software provider, we supplied the people and skills to handle lower-priority application support requests among its roughly 7,000 end users around the world. Our client accomplished this by establishing an SLA guaranteed to resolve 90% of support issues within seven days, thanks to planning and reporting tool that helps IT service managers cross-train team members and generate reports.