Explore our Customer Engagement Transformation services.

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Creating a better customer experience wherever, whenever, and however.

As customer behaviors and demographics change, your approach to engaging them has to follow their journey. With equal parts vision and technology, we can help advance your customer experience to reflect a more human-centric encounter and enable your operations to move toward outcome-based commercials.

  • Get the skills, guidance, and resources you need to make a big difference in your contact center operations that can lead to a big difference in the quality of your customer experience.
  • Achieve demonstrated improvements in business performance, service delivery, and customer and employee satisfaction. Transform your contact center with a change in mindset, leadership commitment, and organizational alignment.
  • Make it fast and easy for customers to collaborate with live agents when needed—and to escalate emergencies without delay.

Results you can measure.

$0m

Cost savings from a complete customer experience redesign for a global retailer

0%

Reduction in year-over-year contact minutes for a consumer manufacturer

0%

Improvement in customer satisfaction ratings for a large provider

RESOURCE CENTER

White Papers

总商会举办庆祝中马建交50周年《中国企业在马来西亚经济发展中的作用》分析报告发布会暨数字经济与绿色发展论坛2024

中马合作与交流 商会活动 Selection (6)

2024年12月5日，马来西亚中资企业总商会在厦门大学马来西亚分校举办“庆祝中马建交50周年《中国企业在马来西亚经济发展...

精彩回顾 | 2024总商会沙滩清理活动花絮

商会活动 22

蓝天白云下，清新的海风吹拂，马来西亚中资企业总商会的会员们齐聚黄金海岸，开展了一场“共护海洋，总商会领航”的沙滩清理活动...

马来西亚中资企业总商会拜会马来西亚工程部部长，共话发展机遇

25 11 月, 2024

近期，马来西亚中资企业总商会（以下简称“总商会”）总会长倪庆久一行前往马来西亚工程部，拜访马来西亚国会议员、工程部部长YB Dato Sri Alexander Nanta Linggi。 双方展开了深入且广泛的交流，共同探讨了中资企业在马来西亚的项目发展、未来规划以及当地工程建设相关的诸多重...

总商会成功举办2024年“中冶杯”羽毛球友谊赛：运动传递友谊，拼搏成就佳绩

25 11 月, 2024

2024年11月9日-11月10日，马来西亚中资企业总商会主办，中国中冶（马来西亚）有限公司承办了“中冶杯”羽毛球友谊赛。此次赛事吸引了来自不同行业的16家中资企业代表队，共114人积极参与。经过两天的激烈角逐，赛事圆满落幕，此次友谊赛不仅展示了中资企业员工们的运动风采，更促进了企业间的友谊和交流。...

Testimonials

I like working at GLB because I get to sell the best software in the industry and I work with best / brightest / most fun team of people I’ve ever worked with.

Adam Epstein

Adam Epstein

CEO / Director - American National University

We selected GLB because they understand operating requirements in the healthcare sector. They bring a winning combination of experience and commitment to excellence.

Mrs. Sherena

Mrs. Sherena

Corporate communications Executive

We has been working with GLB for 12 months and in that time they have demonstrated an unwavering desire and capability to deliver.

Mike Guardalabene

Mike Guardalabene

Group CEO - Celebi Aviation Holding

Our Approach

  • 1. Iterate Design

    We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.

  • 2. Validate Develop

    This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.

  • 3. Optimize Deliver

    Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.